I am sharing the traumatic experience back in February of 2026 that my partner and I endured during the final hours of my 11-year-old cat's life. I am sharing this so other pet owners are aware of the treatment they may encounter. Let me say that cat was weak and verify fragile during this visit. It started with a blood draw and after the blood draw, my cat developed rapid swelling. When I expressed concern, the veterinarian was dismissive, making me feel belittled for advocating for my pet. During the medical discussion, the veterinarian made a deeply inappropriate and sexist remark comparing the 'anger' of an organ to women. He then proceeded to handle my critically ill cat in a manner that appeared rough and unnecessary.Despite a lack of complete test results, a terminal diagnosis was delivered abruptly. I felt pressured into making an irreversible decision regarding euthanasia within 30 minutes of arrival. During this time, the veterinarian made several insensitive comments, including suggesting my cat was 'depressed' and stating that 'another would take her place,' which significantly minimized my grief.The euthanasia process lacked compassion. No sedation was offered to ensure my cat’s comfort, and the procedure was not explained beforehand. Most distressingly, immediately after my cat passed, the veterinarian began forcefully squeezing her abdomen to demonstrate a lump, without my permission and before I could even say goodbye. It felt profoundly disrespectful to her and my grieving process.Additionally, I noticed a significant lack of professional hygiene, and a large bill was presented at the end without any prior discussion of costs. When I attempted to discuss these concerns with the clinic management, my experience was dismissed.I am left with profound regret over the lack of empathy and professional standards during my cat’s final moments. There is much more that happened during this visit, it's too difficult for me to type, I'm still very emotional about it and traumatized.
REPLY TO THE OWNERS RESPONSE.
Thank you for responding.
However, I feel your response illustrates exactly why I left this review in the first place.
My review was not about whether your veterinarian is "everyone's cup of tea." It was about specific concerns regarding professionalism, communication, and compassion during my cat's final moments. Reducing those concerns to a personality difference dismisses the substance of what I experienced.
Your response does not address the inappropriate sexist remark that was made during my visit, the fact that I received a terminal diagnosis before complete testing could be performed, that I felt rushed into making an irreversible decision within a very short period of time, that the euthanasia process was not explained beforehand, or that my cat's body was manipulated immediately after she passed before I had even been given an opportunity to say goodbye.
Regarding the bill, I never stated that I objected to paying for my cat's care. She was worth every penny. My concern was that the cost was never discussed beforehand, leaving me to learn it only after the decisions had already been made.
I also find it disappointing that rather than addressing the concerns I raised, your response includes details about my private aftercare decisions that were unrelated to my review. Those arrangements have no bearing on the issues I described and did not answer the concerns that I raised with your clinic by phone, by email, and now publicly.
I did not leave this review because I expected perfection. I left it because compassion, communication, and respect matter—especially during end-of-life care. Unfortunately, your response reinforces my belief that my concerns continue to be minimized rather than acknowledged.
I sincerely hope this feedback results in meaningful changes so that other families experiencing one of the hardest days of their lives receive the empathy and dignity that both they and their pets deserve.
I left some precious photos of my baby girl for the public, she was an angel.
I live out of town and brought my 6-month-old puppy here for a simple nail trim. Unfortunately, it was one of the worst experiences I’ve ever had.
I understand puppies can be nervous, but I was shocked by how my dog was handled. She was forced onto her side while she was squirming, and then another employee came over, grabbed her collar and twisted it to try to make her stay still. I was seconds away from taking my puppy and walking out.
They said they would try again, but the second attempt wasn’t any better. They also told me, “It’s the owner’s fault for not having a calm, trained dog.” My puppy is only six months old and is still learning. I expected patience, guidance, and gentle handling—not blame.
To make matters worse, one employee also said, “We probably won’t ever see you again, so this won’t be a problem next time.”
After all of this, they wanted to prescribe medication to calm my puppy for future nail trims. From what I witnessed, the issue wasn’t my puppy—it was the way she was being handled. Animals deserve to be treated with patience, gentle handling, and low-stress techniques whenever possible, especially young puppies who are still building confidence.
If you bring your pet here, I strongly encourage you to stay and watch how your animal is treated. I hope this review encourages the clinic to improve its handling techniques and training so other pets and their owners don’t have a similar experience.
Staff is very friendly and helpful. Very good with animals. Prices for visits, surgeries etc. are reasonable.
We have two rescue dogs who are afraid of everything. It’s been a challenge to try and get their nails trimmed, but it’s been three months and we had to get it done. The vet at Twin Lakes was super. Patient kept giving us new options. We were in there three times trying to get it done. I am so happy to say that on Thursday we were able to get both of them done. thanks to the vet sitting on the floor, taking our time holding their paw, talking to them. I cannot praise her enough.
Really appreciated the way our polydactyl cat was treated. He can be a handful and the vet had much compassion and knowledge. Going to bring all my cats here.
